Misinterpreting digital silence

We need to step back and approach digital communication with empathy

Image by @redgreystock at Freepik

We often are armchair psychologists in our everyday lives, freely making inferences about other people’s behavior.  When someone does something that annoys us, we often chalk it up to their nature or character traits.  If a person is late for an appointment?  We infer that the person is lazy and disorganized.  Or, if a p…